Firstline Live

Friday, Nov. 6, 2009
San Diego Marriott Hotel & Marina

7:30 to 8:30 a.m. -- Registration and breakfast
8:30 a.m. to 5 p.m. -- Seminar


From front to back to front again: How to help your team achieve superior workflow

Featuring noted author and practice management guru, Dr. Ernie Ward

Wowing clients: It’s a great way to keep them coming back to maintain their pet’s health. But you can’t impress them if you aren’t punctual, organized, and tuned into their pet’s needs. Dr. Ernie Ward and Gina Torman team up to share the secrets to streamlining your practice’s appointment flow and ensuring each team member knows his or her role in the process – so you can create the ultimate appointment experience for your clients.

You’ll learn:
•    Key elements of effective teamwork
•    Ideas for implementing – and getting the most from – electronic medical records
•    How to avoid common communication mistakes most teams make
•    Strategies for dealing with daily disruptions

Attendees receive:
•    7 hours CE credit
•    Breakfast, lunch, & refreshments
•    Firstline Live Proceedings Book


Cost:

$149 before Sept. 30, 2009
$219 after Sept. 30, 2009

 

Ernest, E Ward Jr., DVM
A frequent on-air contributor for the “Rachel Ray Show,” Dr. Ward is an expert on helping teams maximize workflow. He is a founding member of the Association of Veterinary Practice Management Consultants and Advisor, and owns E3 Management consulting firm. He also owns Seaside Animal Care, a National Practice of Excellence Award winner. A Veterinary Economics Editorial Advisory Board member, Dr. Ward is a noted author, and was honored as the NAVC Speaker of the Year in 2004.

Gina Toman
A practice management expert, Gina works at Seaside Animal Care as a practice manager, a senior technician, and as an ASVDT-certified dental technician. She is a member of the Firstline Editorial Board. Her writing has been featured in Firstline, TechNews, and AAHA Trends magazines.


Sponsorship support of the Firstline Live program and lunch is provided by Veterinary Pet Insurance

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